How can I track my order?
We deliver to all addresses within Germany, except Helgoland.
We currently deliver in the UK and Germany only. Follow us on Facebook, Instagram or Twitter to find out when we launch in new countries.
What are your delivery options?
Corona virus update – new delivery process
Contactless delivery via DHL: DHL is currently waiving the requirement for a recipient signature upon receipt of parcels.
How can I track my order?
By providing us with your mobile number during the checkout process, you will receive a SMS the evening before delivery from our delivery partner confirming when your product delivery is due. If the date is not suitable, follow the instructions in the SMS to rearrange delivery or to see what other options are available to you.
On the morning of your delivery you will receive another SMS advising your delivery window. If the delivery window is not suitable, follow the instructions in the SMS to rearrange delivery or to see what other options are available to you.
What if I'm not in when you deliver?
We will endeavour to fulfil your order by the delivery date set out in the Product Dispatch Confirmation, but all delivery dates and times are estimates only. Subject to any rescheduling by you (see below), if your products are not delivered on the correct day, we will refund your delivery charges.
If you are not in to receive the products, you should follow the links in the SMS to re-arrange your delivery, visit our Contact Us page. If we do not hear from you within 7 days, we shall return the products to our warehouse and issue a refund within 30 days. We reserve the right to charge for re-delivery of orders that have not been completed due to incorrect address information being supplied by you or where you are not available to take receipt of the delivery.
Can I amend my order?
Product orders can only be amended whilst the order status is stated to be ‘Ordered’. Whilst the order status is ’Ordered’ amendments can be made by emailing us at firstname.lastname@example.org or by calling our Customer Care Advisors on 0698 679 8102. Once the order status shows as ‘Out for Delivery’, a product order cannot be amended and if you no longer want the products you have ordered you will need to cancel your order. Please note orders for personalised products cannot be amended.
Although we will do our best to accommodate amendments to orders, we do not warrant that we will be able to meet your requirements within the original delivery date. Any revised delivery date will be notified to you when we agree the amendments to your order.